Returns Policy

Please handle all jewellery with care and love. ♡

All jewellery except for the Umi necklace, Acaia necklace & Kiko hoops are both non-refundable and/ or exchangeable as each piece is uniquely custom handmade for you, so please be absolutely certain before placing your order.

If for any reason you are not totally satisfied with your purchase of the Umi necklace, Acaia necklace or Kiko hoops then you can return it to us within 14 days of receiving your purchase for a full refund excluding shipping fees. Please email: [email protected] with your full name, order number and 'Return' as the subject.

Please note that no exchanges or refunds can be made on handmade items however if damaged, please email us at: [email protected]

Unless faulty, for hygiene reasons, we cannot replace or refund earrings and goods which have been removed from their individual packaging.

Unfortunately, we currently do not cover the cost of return shipping, so this will need to be paid by you (the customer).

We suggest returning the item by Recorded Delivery for your own records and you can also add tracking too if preferred. 

Ultrxblac will email you within 4 business working days of receipt upon receiving the item.